FanDuel Casino Privacy Policy

Last Updated: October 24, 2025

At FanDuel Casino, safeguarding your privacy and securing your personal information is fundamental to our mission. We are committed to transparency regarding the data we collect and how we use it to provide a premier real-money gaming experience.

This Privacy Policy ("Policy") details how FanDuel Group and its affiliates (collectively, "FanDuel," "we," "us," or "our") collect, use, disclose, and protect information collected from you ("User," "you," or "your") when you access or use the FanDuel Casino website, mobile applications, and related services (collectively, the "Services"). By registering for an account, accessing the games, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

1. Information We Collect

To operate a regulated real-money gaming platform in the United States, we are required by law to collect specific information. We collect data in the following categories:

1.1 Personal Identity Information (PII)

When you create an account, we collect information necessary to verify your identity and age, ensuring compliance with state gaming regulations (such as those in New Jersey, Pennsylvania, Michigan, and West Virginia). This includes:

  • Full Legal Name: Used for identity verification against government databases.
  • Date of Birth: To confirm you meet the minimum age requirement (21+).
  • Social Security Number (SSN): We collect your SSN (or the last four digits) for tax reporting purposes and Anti-Money Laundering (AML) compliance.
  • Contact Information: Residential address, email address, and mobile telephone number.
  • Government-Issued ID: Copies of your driver's license or passport may be requested if automatic verification fails.

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect sensitive financial data, including:

  • Payment Methods: Credit/debit card numbers, bank account numbers, routing numbers, and billing addresses.
  • Transaction History: Records of deposits, withdrawals, wagers placed, games played, wins, and losses.
  • Tax Information: Data required for generating IRS Form W-2G for significant winnings.

1.3 Geolocation Data

Compliance with federal and state laws (such as the Wire Act) mandates that real-money wagering must occur within the physical borders of the state where we are licensed. We collect precise geolocation data from your device (GPS, Wi-Fi signals, and IP address) via our Geo-Comply integration. If we cannot verify your physical location, you will be blocked from placing real-money wagers.

1.4 Device and Technical Information

We automatically collect technical data to ensure platform security and optimize performance. This includes:

  • Device Attributes: Hardware model, operating system version, unique device identifiers (UDID), and mobile network information.
  • Log Data: IP address, browser type, pages visited, time spent on pages, and crash reports.
  • Cookies and Tracking: Information collected via cookies, pixel tags, and similar technologies to remember your preferences and authentication status.

2. How We Use Your Information

We use the data we collect for specific business purposes, legal compliance, and to enhance your gaming experience.

2.1 Providing and Managing Services

Your information allows us to:

  • Create, verify, and manage your FanDuel Casino account.
  • Process your financial transactions and payouts securely.
  • Provide customer support and respond to your inquiries.
  • Maintain the functionality of our games and features.

2.2 Legal and Regulatory Compliance

As a regulated entity, we must use your data to:

  • Verify your age and identity to prevent underage gambling.
  • Monitor for fraudulent activity, money laundering, and collusion.
  • Comply with self-exclusion lists and responsible gaming limits.
  • Report winnings to the Internal Revenue Service (IRS) and state tax authorities.
  • Satisfy audit requirements from state gaming boards (e.g., NJDGE, PGCB).

2.3 Personalization and Marketing

We use data to tailor your experience, including:

  • Recommending games based on your play history.
  • Sending you promotional offers, bonuses, and newsletters (where you have opted in).
  • Analyzing user trends to improve our marketing strategies and product offerings.

3. Information Sharing and Disclosure

FanDuel Casino does not sell your personal information to third parties for their independent use. However, we may share information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party vendors who perform services on our behalf, including:

  • Payment Processors: To facilitate deposits and withdrawals (e.g., PayPal, WorldPay).
  • Identity Verification Services: To confirm your identity against public records.
  • Geolocation Providers: To ensure you are located within a legal jurisdiction.
  • Customer Support Tools: Platforms that assist in managing user tickets and chat support.

3.2 Legal Authorities

We may disclose your information if required by law, subpoena, or court order, or if we believe in good faith that such action is necessary to:

  • Comply with state or federal regulations.
  • Protect the safety, rights, or property of FanDuel, our users, or the public.
  • Investigate fraud or security breaches.

3.3 Corporate Affiliates

We may share information within the Flutter Entertainment family of companies (our parent company) for internal business purposes, analytics, and cross-platform rewards (e.g., linking your Sportsbook and Casino accounts).

4. Data Security and Retention

We employ industry-leading security measures to protect your data. This includes:

  • Encryption: All sensitive financial and personal data is transmitted via Secure Socket Layer (SSL) technology and stored in encrypted databases.
  • Access Controls: Access to your personal information is restricted to authorized employees who need it to perform their job functions.
  • Regular Audits: Our security systems are regularly tested and audited by third-party security firms and state regulators.

We retain your personal information for as long as your account is active or as needed to provide you services. Additionally, we are required by law to retain certain gaming and financial records for a specific period (typically 5-7 years) after account closure for audit and tax purposes.

5. Cookies and Tracking Technologies

Our Platform uses cookies, web beacons, and similar technologies to enhance user experience. Cookies are small data files stored on your device that help us:

  • Keep you logged in during your session.
  • Remember your preferences (e.g., language, favorite games).
  • Track site usage and performance metrics.
  • Deliver relevant advertisements and prevent fraud.

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from logging in or placing wagers.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information.

6.1 California Privacy Rights (CCPA/CPRA)

Residents of California have the right to:

  • Right to Know: Request disclosure of the specific pieces of personal information we have collected about you.
  • Right to Delete: Request deletion of your personal information, subject to certain legal exceptions (e.g., data we must keep for gaming regulation compliance).
  • Right to Correct: Request correction of inaccurate personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

6.2 Opt-Out of Marketing

You may opt-out of receiving promotional emails or text messages by following the "unsubscribe" instructions in those communications or by adjusting your notification settings in your account profile. Please note that you cannot opt-out of transactional emails related to your account balance, security, or legal updates.

7. Responsible Gaming

We use your data to support Responsible Gaming initiatives. We monitor play patterns to identify potential problem gambling behavior. If detected, we may contact you or impose limits on your account. You have the right to set deposit limits, time limits, or self-exclude from our platform entirely. Information regarding self-exclusion is shared with state regulators as required by law.

8. Children's Privacy

Our Services are strictly intended for individuals aged 21 and older. We do not knowingly collect personal information from children under the age of 21. If we become aware that we have collected personal data from a child, we will take immediate steps to delete such information and terminate the associated account.

9. International Data Transfers

FanDuel Casino is headquartered in the United States, and our services are intended for US residents. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the US, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or through a prominent notice on our website prior to the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team:

FanDuel Privacy Office
Email: [email protected]
Address: 300 Park Avenue South, 14th Floor, New York, NY 10010
Support Ticket: Visit our Support Center